100 Night Sleep Well Trial & 10 Year Guarantee
HÜGGE lives by ‘high integrity’ and ‘reassuringly reliable’ amongst other values and we apply these to how we wish to operate our 100 Night Sleep Well Trial and guarantee.
The wording for both follows. If you feel that you should take advantage of these policies please email us at firstname.lastname@example.org. Please note that neither policy is transferrable. Only the original purchaser of genuine HÜGGE mattresses bought either directly through the website or through any authorised partner is entitled to claim. Please retain proof of purchase. Additionally, both policies only apply if the mattress is still in the country in which it was supplied at the time that you wish to return it.
100 Night Sleep Well Trial
You may return a HÜGGE mattress to us at any time for a refund within the first 100 nights after delivery. Contact us before the end of the 100 nights period at email@example.com to make arrangements. HÜGGE covers the cost of the return or pick-up.
Please be ready to provide proof of purchase, as it may be required. Any claims after the 100 nights have elapsed will not be exercisable. Please note that the policy is limited to one per household per calendar year.
This policy is not transferable. Only the original purchaser of a genuine HÜGGE mattress bought either directly through the website or through any authorised partner is entitled to claim.
Unless we agree with you to vary this point, the mattress must be picked up from the country to which it was supplied.
We’re still evolving (another of our values) and as such we are looking into charitable partners to whom we may donate returns for a good cause in future.
We will still honour the refund even if the mattress is marked. The only exceptions will be if the mattress has been destroyed or if the condition means our collection partner refuses to collect on grounds of hygiene. Please contact us at firstname.lastname@example.org if you believe your particular claim may fall into these categories so we can take necessary action to avoid disappointment.
We are presently developing a HÜGGE mattress protector, which you may wish to purchase to minimise the risk of rejection on collection.
10 Year Guarantee
Our mattresses are fabulous. That’s why we can put in place a no-nonsense 10 year guarantee, running from the date of purchase. This guarantee does not limit your legal rights.
Should you feel you need to make a claim under this guarantee please make contact at email@example.com to register the claim and to allow the claim process to commence.
This policy is not transferable. Only the original purchaser of a genuine HÜGGE mattress bought either directly through the website or through any authorised partner is entitled to claim. Please be ready to provide proof of purchase, as it may be required.
Unless we agree with you to vary this point, the mattress must be located in the country to which it was supplied.
Additionally, the guarantee only applies if the mattress has been used for its normal, intended purpose.
This guarantee covers you against material defects resulting from defective materials or workmanship in the HÜGGE mattress you have purchased, as follows;
If there is sagging or indentation that is visible and greater than 2.5cm when no weight is applied to the top surface and that is not attributable to the use of an improper base or platform. Note that ‘normal, intended purpose’ assumes the mattress has been continuously supported by a base or platform that is sufficient to distribute and support the weight of your body and any other bodies plus the weight of the mattress itself.
Any physical flaw in any of the foam material that causes it to split or crack under conditions of normal use and proper handling.
Any workmanship or material defects in the mattress cover such as the fabric tearing, stitching unraveling or zipper.
HÜGGE will repair or replace the defective mattress or component. For example, if there is a manufacturing defect with a zipper we may elect to repair the zipper or replace the whole mattress cover but not replace the whole mattress. HÜGGE reserves the right to sole and complete discretion over that decision.
Any replacement of mattress or component will be replaced with the equivalent available at time of replacement. This means there may be certain differences to the original mattress.
If you decide that you wish to replace the mattress with a more expensive HÜGGE mattress, we reserve the right to charge you for the upgrade.
Note that any repair or replacement does not extend the original guarantee period nor does it constitute the start of a new 10 year guarantee period.
The good news is that we’re so confident in our products we do not pro-rata the guarantee period. The guarantee cover remains the same across the full 10 years.
The guarantee does not cover you against changes to your mattress over time caused by normal wear and tear. It also does not cover you against changes caused by physical abuse or damage or for uses that are not normally intended.
Such abuse or damage includes but is not limited to liquid damage and stains, burns, tears, cuts, dampness or mold, machine washing or dry cleaning of mattress cover. Such events or occurrences will invalidate your guarantee.
We come in different shapes and sizes so there is likely to be some idiosyncrasies to your mattress. Any imperfections that do not prevent ordinary use and enjoyment of the mattress by a reasonable person are not considered to be defects. For example, borders may not be perfectly straight or corners perfectly symmetrical, dis-colouration over time, personalized allergies or reactions and foam aromas. These are not “defects” for which you can seek a remedy under this guarantee.