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Cookie Policy

The HÜGGE website (this website) is owned by HÜGGE SLEEP Ltd registered in England. Our company number is 12389805. This privacy policy regards the use of any data you submit on the HÜGGE website (www.huggemattress.com).

HÜGGE is committed to ensuring that the security and processing of your personal data is compliant with UK and EU standards. Our privacy policy below outlines the personal data that we collect from you or you provide to us and how it is processed.

Data controller
HÜGGE SLEEP Ltd is the controller of your data and responsible for its security and correct appliance. Any mention of ‘use’, ‘we’, or ‘our’ refers to HÜGGE SLEEP Ltd.

What Information We Get From You:
When you are creating an account on the HÜGGE website or proceeding to make a purchase, we will collect the following information

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Payment details (if purchasing)

How we use this information:
With the details that you have provided, HÜGGE will use it to:

  • Track the status of your orders
  • Contact you regarding your orders
  • Send reminders if you have abandoned your cart (if applicable)
  • To contact you regarding submitting a review or a review you have already submitted.

Our online marketing agency will have limited access to your personal data to measure the impact and efficacy of marketing activity.

How we use Cookies
Cookies are small text files stored on your computer when you visit some websites.

We use cookies to identify your computer so that we can track shopping basket contents, remember where you are in the order process, and customise your user experience.

You may disable any cookie already stored on your computer, however these might stop our website from functioning correctly.

The following is strictly necessary in the operation of our website:
This Website Will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure.

    The following items will help us to improve the website over time, and make sure your HÜGGE experience is as good as it possibly can be:

    Functional Cookies
    Using cookie data from your session, we may remarket to you with services that we provide. You will only receive marketing communications from HÜGGE if you have explicitly consented to this when providing your details to HÜGGE.

    This Website Will:

    • Offer Live Chat Support (If available)
    • Track the pages you visit via Shopify & Google Analytics (anonymously) 
    • or how you have visited HÜGGE (such as referring websites).

      This website will not
      Share any personal information with third parties other than our marketing agency who use it to provide you with a good user experience through the newsletter (if opted in).

      Contacting you if you’ve ‘opted in’
      If you have opted in to the HUGGEZINE, we will send you direct marketing communications using the information you provided. Emails will include our latest offers and blog posts from HÜGGE. You will only receive these emails if you explicitly ‘opt-in’. However, we may still contact you via email for non-marketing purposes such as updates on an order or issues with your account.

      How long we will store your data
      If you have purchased an item from the HÜGGE website, we will keep the details listed above on our database indefinitely to ensure that we, HÜGGE, are able to effectively deal with any future communications with you (each mattress comes with a 10 year guarantee). It will not be used for any other purposes.

      If you have provided personal details as part of a finance application that does not lead to a purchase (either a declined application or an application that is started and not submitted), we will store your details for 30 days before permanently removing it from our database.

      Links to other websites
      This privacy policy only concerns the HUGGE website (www.huggemattress.com). While HÜGGE does provide hyperlinks to external websites, we are not responsible for the data and privacy policies of them. If you are interested in the privacy policies of site we link to, please check them when you visit.

      Changes to the HÜGGE Privacy Policy
      Any updates or revisions to our privacy policy will be outlined in the privacy policy above.

      Contacting us
      If you would like to contact HÜGGE for any enquiries related to our Privacy Policy or anything else, please email sales@huggesleep.co.uk