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Frequently asked questions

About HÜGGE

How do you pronounce HÜGGE?

Simple, rhyme it with ‘rugger’.

Where are you based?

Just outside Cambridge, approx. 50 miles to the north east of London.

Where are the mattresses shipped from?

Just outside Cambridge, approx. 50 miles to the north east of London.

How many mattresses are there in your range?

Just one. After many years making and selling mattresses, most designed just to protect the manufacturer or the retailer, we decided to shake things up; a mattress for the modern person. We know what makes a mattress most comfortable and supportive. We’ve applied our knowledge and experience to design and make the one comfortable mattress that will universally appeal. We won’t make the usual outlandish statements about the cheapest mattress or hybrid mattresses or the best mattress in the world or the most comfortable mattress in the world. We’ll just go about our business.

What are your influences?

With some family roots based in Scandinavia and a professional career working for Scandinavian bed and mattress manufacturers and a love of hygge, the Danish mindset for warmth and cosiness, it was easy to build our vision on a Scandinavian ideal and approach to furniture design.

What other products do you have?

Presently, our HÜGGE range also features a wonderful, squishy pillow and a comfortably cool mattress protector. We’re also developing our own sheets which will fit seamlessly into the HÜGGE brand.

About the HÜGGE Mattress

What is the best foundation for the mattress?

Any supportive flat surface works, from the floor to the elaborately designed slatted bed frames. Just make sure that the base is not damaged or is unable to evenly distribute weight. Also, make sure it is rated to handle the combined weight of the mattress plus the bodies you put in it.

How does the zoned bottom layer work?

Everybody likes to sleep in his or her own way. A sleep specialist we worked with claimed the best position was on your back; followed by your side, then last resort on your stomach. Not everyone agrees. What is commonly agreed is that your shoulders and your hips tend to be the most prominent parts of your body. Therefore, in a five-zoned mattress, there are two softer zones, approximately where your shoulders and hips are. This allows them to sink in a little while the firmer areas of the mattress support the other parts of your body. It’s a trick we learned working for a very expensively priced manufacturer. We want to bring such luxury mattress thinking into a more affordable price point.

Will I feel my partner moving about in bed?

We’ve designed the mattress so that movements are very isolated. Of course, if you’re perched on a very spring base, you’ll feel overall movement, but that’s more down to the laws of physics than the way mattress core is behaving.

What happens to my mattress at the end of its life?

While we do not presently offer a recycling service, it is possible to have all parts of the mattress sent for recycling and re-use. For example, the foam can be recycled into furniture backing, carpet underlay.

Will my mattress solve my back pain?

HÜGGE has not undertaken any specific tests and is not designed as a medical device. However, reviews from customers so far have claimed to ease their discomfort.

What certification does my mattress have?

All of the foam HÜGGE uses is CertiPur™ certified and audited by Europur. In addition, the mattress complies with applicable UK standards (BS 7177:2008 & A1:2011 Low Hazard) tested at FIRA.

How deep is the HÜGGE mattress?

The HÜGGE mattress is 25cm deep, giving you the comfort and support you deserve Ü

How firm is the HÜGGE mattress?

Firmness for any mattress is quite subjective, we feel that we're on the slightly softer side of firm - 6.5/10 on the firmness scale Ü

Ordering

How can I make changes to my order?

Just email us at paul@huggemattress.com and we can make alterations.

Can I finance my mattress?

To help make things easier for customers, we have teamed up with Close Brothers to provide you with interest free credit options which can be taken out over 6, 10 or 12 months. For more information please see our 0% Finance section. We also presently accept Visa, Mastercard, American Express and ApplePay.

Delivery

How much is delivery?

Standard delivery is free within the UK mainland and normally delivered within 3 business days. We will always endeavour to deliver within 3 business days, and do so on most occasions, but for any instances where it may take a little longer, we will communicate clearly an expected delivery date. To give our customers maximum flexibility, we also offer Saturday delivery and timed delivery (before midday and before 9am) options. For deliveries to the outlying regions of UK and to Europe may incur a fee and may take longer. Please contact us at paul@huggemattress.com if you think this may apply to you.

Do I need to be in?

Our couriers generally need a signature, so someone will need to be home. If you miss your delivery, don’t worry. Our couriers will leave a card and try to redeliver if they have had to take away. Please contact us at paul@huggemattress.com if you encounter any problems and we will rectify it swiftly.

Will the mattress be lifted into my room of choice?

Yes! If you select our premium delivery option at the checkout we will unpack your mattress for you.

Will you take my old mattress or bed away?

Yes! If you select our premium delivery option at the checkout we will unpack your mattress for you, as well as take your old one away. Not only that, we will deliver your mattress within 72 hours (see below FAQ for postcodes which we cannot deliver to in this time frame.)

Is my postcode eligible for premium delivery within 3-5 working days?

Our premium service aims to deliver your order within 3-5 working days if you live in mainland UK, unless you live in one of the following postcodes: KW, IM, GE, JE, KW, HS, ZE, PO30 and above, PH35 and above, PA20 and above, IV16 and above. Delivery to these postcodes will take up to 7 days. Click here for more info.

Returns

How do I return my mattress under the Sleep Well Trial?

Simply contact us within 100 nights of delivery at paul@huggemattress.com and we will make arrangements to collect. Please have proof of purchase to hand just in case we need it. Click here to read more detailed rules.

Do I need to put it back in the bag?

You will need superhuman powers to do that. No need. We will arrange collection and give you a hüg when we arrive. Leave it to us.

How quickly will I get my refund?

As soon as we’ve collected we will process the refund. The money will be back in your account as quickly as the financial system permits.